Introduction
Surtly is operated by Surtite, Inc., a Delaware corporation, and offers an AI sales-agent platform for distributors and wholesalers. This website, surtly.ai, is the marketing site for that product. Visitors can learn about Surtly and request a demo.
This Privacy Policy describes how Surtite, Inc. ("Surtly", "we", "our", or "the company") collects, uses, stores, and protects personal information of visitors to this website and of people who submit a demo request. By accessing or using this website, you accept the practices described in this document.
If you have questions about this policy or about how we handle your data, you can contact us at privacy@surtly.ai.
Data we collect
We collect information in the following categories:
Contact details you submit
- Full name
- Company name
- Email address
- WhatsApp number, so we can reply to your demo request
- The business goal you select on the form
Technical and browsing data
- IP address and approximate geographic location
- Browser type and operating system
How we use data
We use the information we collect for the following purposes:
- Operating this website: run surtly.ai and respond to demo requests.
- Communications: reply to your request, send service updates, and provide support.
- Security: detect and prevent fraud, unauthorized access, and misuse of the site.
- Legal compliance: meet regulatory obligations and respond to requests from competent authorities.
We do not sell, rent, or transfer your personal data to third parties for their own commercial purposes. Subprocessors access your data only to provide the service you requested.
Third-party services
To operate this website, Surtly uses service providers that process personal data only as needed to run the site. Each provider has its own privacy policy and is expected to comply with applicable law.
Email delivery
When you submit a demo request, we send that information by email so our team can respond. The email provider processes the message, including the contact details you submitted, in order to deliver it.
Data retention
We keep your data for as long as we need it to operate this website and to meet our legal obligations:
- Demo-request records: kept while we need them to respond to your request and follow up about it.
- Security logs: kept for 12 months.
- After a deletion request: we delete or anonymize personal data within 30 days of the request, unless the law requires us to keep it.
Your rights
You have the following rights regarding your personal data, under applicable law:
- Access: ask what personal data of yours we process.
- Rectification: correct data that is inaccurate or out of date.
- Erasure: ask us to delete your data when it is no longer needed for the purposes for which it was collected.
- Objection: object to the processing of your data in certain circumstances.
- Portability: receive your data in a structured, commonly used format.
- Restriction of processing: ask us to restrict the processing of your data in certain cases.
To exercise any of these rights, email privacy@surtly.ai with your full name, company, and the right you want to exercise. We will respond within 30 business days.
Changes to this policy
Surtly may update this Privacy Policy from time to time to reflect changes in our practices, in the service, or in applicable law. When we make significant changes, we will notify people who have given us an email address and we will update the "Last updated" date at the top of this document.
We recommend that you review this policy periodically. Continued use of the site after changes are published means you accept the updated policy.
Contact
If you have questions, or if you want to exercise any of your rights regarding your personal data, email us at the address below.
Privacy email: privacy@surtly.ai